Monitoring

Monitor your agents’ performance and track conversations in real-time with three different monitoring levels: Live Monitor, Analytics Dashboard, and Agent Logs.

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Live Monitor

The Live Monitor provides real-time insights into ongoing conversations. This view allows you to:

• Track the number of active calls in progress
• Monitor average call costs
• View average call duration
• Observe live calls as they happen
• See a list of recent calls

When there are no active calls, the system displays “No live calls at the moment” and will update automatically when new calls begin.

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Analytics Dashboard

The Analytics Dashboard offers aggregated metrics to help you understand overall performance:

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Key Metrics

• Total Conversations
• Unique Users
• Tool Calls
• Total Cost

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Detailed Analytics

• Conversation Trends: View daily conversation volume over time through an interactive graph
• Agent Performance: Track conversations by agent with detailed performance metrics
• Filter options allow you to analyze data for specific time periods (e.g., 15 Minutes, Daily, Monthly)

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Agent Logs

The Agent Logs provide detailed records of all agent activities:

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Conversation Logs

• Created timestamp
• Contact information
• Contact name
• Conversation status
• Token usage per conversation

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Tool Logs

• Timestamp of tool calls
• Endpoint accessed
• Response status codes
• Response times (with highlighting for slower responses)
• Detailed log access through info buttons

The logs interface includes:

• Search functionality for finding specific records
• Live Mode toggle for real-time updates
• Pagination for browsing through historical data

This comprehensive monitoring system enables you to maintain quality control, track performance metrics, and ensure optimal operation of your agents.